Refund policy

To be eligible, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition you received it

For hygiene reasons, used or opened beauty products cannot be returned unless they arrive damaged or faulty.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item.

We’ll review the issue and provide a suitable solution.

Refunds

Once your return is approved and received, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Change of Mind

Change-of-mind returns are accepted only if the product is unused and unopened. Return shipping costs are the customer's responsibility.

Contact Us

For any return or refund questions, please contact us at: tryviva.co@gmail.com

 

We reserve the right to refuse returns that do not meet the conditions outlined above.